Frequently Asked Questions
Application

Can I use crocodile oil for my face?

Yes crocodile oil is suitable for both face and body. However, due to the rich nature of crocodile oil, we recommend you use it as a night cream so your skin has time to absorb it fully. Also, to reduce the oily smell, we suggest that you chill the crocodile oil before using it on your face.

Does crocodile oil have a strong smell?

Crocodile oil does have an oily smell, but this typically dissipates within 15-30 minutes of applying. While it is possible to remove the smell, we prefer our crocodile oil to be as natural as possible in order to retain maximum healing properties.

For those who are more sensitive to the smell, we suggest that you refrigerate your bottle of crocodile oil. This will reduce the smell with no reduction in the healing properties. When chilled, the oil will become a solid/opaque gel, but can be squirted out of the bottle as usual.

Can I also apply it to cuts, burns and other small wounds?

Yes. Crocodile oil was originally invented in 1968 to treat cuts and burns that labourers frequently received, while minimizing scarring. It retains these properties today and is an excellent addition to any first-aid kit.

I have sensitive skin. Is crocodile oil safe to use?

Crocodile oil is a time-tested remedy for the symptoms of eczema and is gentle on the skin. However, if your skin is extremely sensitive, we would recommend that you test on a small area for a day or two first.

Quality

How do I know that my bottle of crocodile oil is authentic?

CWOCO is operated by the 4th generation of the Chop Wah On business. We are the sole official online distributors and guarantee authenticity 100% when purchasing directly from us.

What is the difference between your crocodile oil and other brands? Why should I buy Chop Wah On Crocodile Oil?

Chop Wah On are the pioneers in crocodile oil. We have spent over forty years refining our special method of processing crocodile fats, and have nearly a hundred years of experience in producing other oils.

My crocodile oil is cloudy, has it gone bad?

No, it has not gone bad. Crocodile oil naturally congeals in cooler conditions. This cloudiness has no effect on its healing properties. You may use it even while congealed. When it is warmed up again, it will return to its rich golden liquid state. Do take note of the expiry date on the box though.

How long is the expiry date of Crocodile Oil?

Chop Wah On Crocodile Oil expires 4 years from the date of production.

Shipping and Payment

Which countries do you ship to?

We currently ship to China only. For Singapore sales, do visit the Chop Wah On shop at no. 34 Upper Cross Street. We may be able to arrange sales to other countries, but the cost is may be prohibitive due to the need for special CITES certification. Do contact us via email or contact form if you are interested in purchasing from other countries.

How long will shipping take?

It depends on your location. We ship within 48 hours of receiving the order, and try to get the order to you within 2 weeks. If you require it urgently, do let us know and we will try to work something out for you.

I ordered a bottle of Crocodile Oil but it hasn't come yet!

Please do be patient, as there are occasional delays in shipping that cannot be avoided. If your order has not arrived after 14 working days, please contact us via email or the contact form below.

Must I have a Paypal account to purchase?

No, we use Paypal as our payment gateway as it is secure and convenient, but you do not need an account to purchase. You may pay with any major credit card or debit card. Do take note that there may be spending limits imposed for certain cards.

I was trying to make payment, but got transferred to a Paypal site. Is that normal?

Yes, you will need to fill in your payment details on the Paypal site, as they process our online payments for us. It is more safer and more secure to check out on their website. Please contact us via email or the contact form if you have any problems checking out and we will do our best to assist you.

Will you accept Alipay anytime soon?

We are currently exploring the possibility of Alipay, but have not yet implemented it. In the mean time, we accept Unionpay as long as it is an account with internet banking. Do let us know if there is any form of payment you prefer and we will try to make it happen.

CWOCO 有中文网站吗?

有。请浏览 http://cn.cwoco.com

Future Development

Do you have other bottle sizes available?

Currently, we only carry a 46ml bottle. Do let us know if you prefer other sizes and we will try to make it happen!

Are you intending to make other crocodile oil products?

We are working on creating other products such as creams and lip balms, all enriched with the healing power of our crocodile oil. However, it will take some time to ensure they adhere to our rigorous standards and keep in line with our heritage and traditions. Check back frequently, and do suggest any other products you would like to see!

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